Refund policy
Changed your mind? Need a different size? We’re happy to help. Here’s how returns and exchanges work at Bar G Hat Shop — simple and straightforward.
This policy applies to products purchased on barghatshop.com or at our Bar G location. Items bought elsewhere should be returned to the original retailer.
Quick summary
- Ready-to-wear / in-stock: return or exchange within 14 days of delivery, unworn and unused
- Custom / made-to-order / personalized: final sale once we start making it
- Damaged or wrong item: tell us within 48 hours — we’ll make it right
- Start here: email admin@barghatshop.com with your order number
How do I return or exchange my order?
Email us at admin@barghatshop.com with your order number and what you’d like to do (return or exchange). We’ll reply with next steps and where to send the package.
Once we receive your item, we’ll give it a quick look to make sure it’s in returnable condition. Then we’ll process your refund to the original payment method, or get your exchange on the way.
Please allow a little time after we receive the package — usually several business days — for inspection and processing, plus shipping time if you’re exchanging.
What can I return?
Ready-to-wear and standard in-stock items can be returned or exchanged within 14 days of delivery when they’re:
- Unworn, unused, and in the same condition you received them
- In original packaging when possible
- Free of stains, odors, alterations, or damage from wear
For hats, please try them on carefully (indoors is best) so they stay in sellable shape.
Return shipping is on you unless we sent the wrong item or it arrived damaged — then we’ve got the shipping covered.
Custom & final sale
Custom, personalized, altered, special-order, and made-to-order pieces are final sale once production begins (or the piece is finished). That includes custom hats and hat bar creations.
If a custom piece arrives damaged or not as agreed, contact us within 48 hours — that’s covered under damaged items below.
Gift cards and items marked final sale or nonreturnable can’t be returned.
What if my order arrives damaged or incorrect?
We’re sorry — let’s fix it fast.
- Reach out within 48 hours of delivery
- Include your order number, a few clear photos, and a short note
We’ll replace the item or refund you, whichever gets you sorted quickest.
Can I cancel my order?
Email us within 4 hours of purchase and we’ll do our best to stop it. After that, we may already be packing or making your order. Custom work follows the custom policy once we start production.
Refunds
Approved refunds go back to your original payment method. Banks usually show them in 5–10 business days after we process.
Original outbound shipping isn’t refunded on customer returns (it is when we shipped something damaged or incorrect).
Exchanges
Need another size or style on a ready-to-wear item? Start a return with us and tell us what you want instead — or return and place a new order, whichever is smoother for you. We’ll help either way.
In-store
Prefer to handle it in person? You’re welcome to visit us:
Bar G Hat Shop
4650 N Mammoth Mine Road
Apache Junction, AZ 85119
(480) 983-4500
We’re here
Questions? Just say hello — we’re happy to help.